Zebra Unified Retail Communications

With Unified Retail Communications, you can extend PBX features inside the four walls over the Wi-Fi network and outside the enterprise over the cellular network. Accommodate whatever devices are right for your various workgroups — including the devices your employees bring to the workplace. You can also integrate additional services into your existing telephony solution — like enterprise-class texting and professional push-to-talk between devices.This solution fits easily into your existing infrastructure for fast, easy and low-cost deployment.

  • Broad Device Support

    With comprehensive device support, you are free to choose virtually any type of device for your workers. You can even accommodate the devices your employees bring to the workplace, providing support for “bring your own device” (BYOD) policies. Choose voice-enabled mobile computers and VoWLAN smartphones; SIP deskphones; legacy analog deskphones; and third-party devices including Apple and Android-based smartphones.

  • Comprenhensive Telephony Features
    When it comes to functionality, Unified Retail Communications offers basic telephony features such as caller ID and call forwarding to conferencing, abbreviated four-digit extension dialing, voicemail, auto-attendant, least cost call routing and more. Optimized call routing features allow you to direct calls to any worker over the WLAN or cellular network, based on the time of day, availability and presence. You get the peace of mind that customer calls are always routed as efficiently as possible, preventing long hold times, multiple call transfers and call abandonment.
  • Increased Associate Productivity
    Unified Retail Communications connect associates across the entire store through wired and wireless telephony, enterprise text messaging and PTT - providing a direct and efficient communication link between colleagues, between managers and employees and between managers and front and back of store.
  • Inoperability with Advanced Telphony and Communications Services

    Since URC is part of the Zebra Software portfolio, you can easily integrate additional services into your telephony solution. For example, in addition to telephony functionality, you can also enable enterprise-class texting and professional push-to-talk between devices.

  • Reduced Telecom Costs
    Unified Retail Communications helps you save money. SIP trunking eliminates the need for costly leased T1 lines. In addition, you can leverage your existing telephony investments, from handsets and two-way radios to wiring, yet still deploy the most advanced telephony features. With centralized and automated configuration and provisioning, management time and cost is reduced to a minimum.
  • The information you need to improve operations and customer service quality
    The integrated presence server logs the state of every handset — for example, whether the handset is on an active call or in “do not disturb” mode, logged on to a hunt group and which hunt group. Since that information is shared with the central PBX, calls can be better routed based on handset status. Callers reach their parties faster, improving customer service. Add the ability to see how long calls are on hold, the number of dropped calls and a host of other metrics, and you have all the data required to monitor and preserve service quality for your customers.
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